Open Clade Design

Legal

Contact and Support

Use this page for support, billing, refund, privacy, and security contact details before or after checkout.

Operator
Nexu Labs
Last updated
Support
cladedesign@purelymail.com
Primary support email: cladedesign@purelymail.com. We aim to respond within two business days.

Support channels

Product support

Help with projects, generated files, previews, imports, exports, sign-in, or account access.

cladedesign@purelymail.com

Billing and refunds

Help with subscriptions, checkout, invoices, renewals, cancellations, duplicate charges, and refund requests.

cladedesign@purelymail.com

Privacy and data

Requests for data access, export, correction, deletion, retention, or privacy questions.

cladedesign@purelymail.com

Security

Report suspected account compromise, security bugs, abuse, fraud, or unsafe public content.

cladedesign@purelymail.com

Business and payment details

Product
Open Clade Design
Operator
Nexu Labs
Support email
cladedesign@purelymail.com
Payment provider
Stripe checkout and Stripe customer portal where enabled.
Statement descriptor
Open Clade Design or Nexu Labs, depending on payment provider configuration.

What to include

For faster support, include:

  • the email address on your account;
  • the project name or URL if the issue is project-related;
  • the invoice, receipt, checkout, or payment ID for billing issues;
  • screenshots or exported files when they help explain the issue.